Crux Careers

7 Ways to Create a Great Working Environment

Over the last month or two we have been rolling out our Free Exit Interview service. It’s a free, no strings attached service where we call people who have left or are leaving a business to have a discussion about why. Some say it’s about money, others say training and progression, but a large number talk in depth about the working environment, so here are seven ways to create a great working environment and help retain some of your best talent.


  1. Make sure your offices are up to date – how much does a coat of paint cost? Remember that your team spend most of their waking hours in the office, and having a fresh and fun environment will help them be happier and more productive. You don’t need to replicate the Google offices, but making sure that the place is warm in the winter and feels like you care about it will make your staff feel like you care about them.
  2. Make sure your technology works – a few people left one business because their computers were crashing up to 10 times a day and the management were not addressing the issue. The staff felt that their opportunities to make money were being reduced, and so they left to work somewhere where this wouldn’t be an issue.
  3. Make sure that the management/senior team are visible and on hand – lack of support is a big reason that talented negotiators who have progressed from trainee leave a business. They want the people around them to assist them with various issues, but if the management are locked away in their own separate offices then they often feel unsupported.
  4. Make your team feel appreciated – one person we spoke with chose to move to another business based on the fact that the new company hosted a monthly breakfast for all the staff, where they started work a bit later and spent some valuable time with each other outside of the office. Taking the time to make employees feel appreciated in a way that isn’t forced and obvious will do wonders for their commitment to your business. Little things can go a long way, such as a staff drink on a Friday to celebrate a good week, or a meal out for the team if they have had a great quarter.
  5. Make sure there is a clear direction to the business – we’ve all heard that a sales person without a goal is like a ship without a rudder, and the same applies to a business. Make sure that everyone knows that the whole business has a target, not just individual targets, and you will see everyone start to pull together more.
  6. Make sure you eliminate any negative influences – this is the key to a positive environment. This doesn’t mean encouraging people to leave the business, though; if you can spot that someone is down or not having a great time, talk to them and try to help them out. You will get more out of them long-term, and they will continue to be a positive, contributing member of the team.
  7. Make sure there is a fair split between work and home – probably the biggest reason that people leave, second to realising that they are being vastly underpaid, is that they want a better work-life balance. Some companies are offering staff the chance to work just one Saturday a month, others are offering early finishes once a week. This isn’t about people wanting to do less, but more about people wanting to spend some time recharging their batteries.


Taking these steps won’t completely stop people from ever leaving the business, but it may stop you losing a superstar. To hear more about some candidates who have already made the decision to move on, call the team at Crux on 01344 233444.